I should start out by saying that one of my biggest fears is to be ripped off by an auto repair shop. So, I avoided the smaller named places thinking I was safer with the larger dealership service departments. I was so wrong. I was almost scammed out of over $500.00 from a Ford dealership for a simple check engine / sensor issue. I was treated very poorly, and on such an unprofessional level that I didn't know where to turn. I found Monkey Wrenches online, and decided to give them a try thinking I at least had their coupon deal to fall back on to ease some of the cost. They were beyond friendly, understanding, and knew their stuff. But it was the little things like closing my sun roof after I had left it open after I dropped it off. They spent time on my car, they spent time with me explaining everything in detail as far as what they found, options, and pricing. They were fast, and efficient, respectful of my vehicle and me as a person. And they charged me $500.00 less than the Ford dealer for the exact repair that Ford tried to scam me on. They restored my confidence, and trust not only in the automotive repair business, but they reminded me that supporting local business is far more important, and meaningful. I am now telling everyone about them, and trying to give them as much business as possible. They will be working on my sons GMC truck, and my husbands work van. They will forever be the shop I go to for any issues or concerns with my cars, now and future ones. Thank you Rima and team!!!
Wow Lisa. Now that's one fantastic and heartfelt review. We are so glad and pleased that you allowed us to repair your vehicle and have you and your family as a new and satisfied client. Looking forward to serving you in the future Lisa and thank you so much for the awesome review.
- Monkey Wrenches Inc.