I've got nothing but RESPECT for Monkey Wrenches, after my 1st visit to this business. I recently purchased a used vehicle, and scheduled an appointment via online. The day before my appointment, I called in, and talked to Rima. She gave me the run down for there night drop off, and said she would be in contact in the morning with an estimate for the oil fluid services, I had requested. Sure enough, I received a call from Rima, going over the details of the 4 services I was requesting. 1st impression - courtesy, professional, & knowledgeable. She gave me an estimate, and I authorized the work to be done. During our conversation, it came up that this was a recently(20 days) used vehicle purchase. She mentioned that she'd have the tech do a courtesy inspection, along with the services. Couple hours later, Rima called stating that the tech had found some issues(that's another story), she felt were important enough to call me, and provide me in detail what the tech had found, and in her opinion she felt it best that we hold off for now on the oil services that I had requested to focus on some of these issues that the tech had found. She even sent over the report, along with some included pictures detailing what the tech had found. I found this truly professional, as she could have had the tech continue on with the services I had requested, and just provided the inspection report with the bill at the end of the day. The services requested for now have been put on hold, while I contact the dealer from which I purchased the vehicle from. Won't have a problem bringing the 2 other vehicles I own to Monkey Wrenches for services. Thanks again Monkey Wrenches.